With only 12 spots available in our classes at CoreStrong, our cancellation and no show policies are instrumental in keeping the studio running smoothly.
For those of you that do your best to manage your schedule and cancel your bookings as soon as you realize you have a conflict, THANK YOU! Life happens and sometimes it's necessary to cancel less than 12 hours before class. We understand. And we appreciate your efforts. It's time that you are rewarded! Effective immediately, the late cancel fee has been reduced from $25 to $15. BUT, starting tomorrow, January 8, if you cancel less than an hour before class, the fee has been increased from $25 to $35. Our "No Show" fee remains the same at $35.
Last month (December), we had 168 Late Cancels and 45 No Shows. Many of those late cancels took place minutes before class start time. Each time you "No Show" or cancel at the very last minute, you are preventing someone else from taking class. Quite a number of our classes are now at full capacity with a waitlist and that's just plain frustrating for you, me and the instructors when we have empty spots and clients left on the waitlist.
LATE CANCEL AND NO SHOW FEES ARE NOW CHARGED FOR MEMBERSHIP AND CLASS PACKAGE CLIENTS
LATE CANCEL - 1 - 12 HOURS BEFORE CLASS - $15 FEE
LATE CANCEL - LESS THAN 1 HOUR BEFORE CLASS - $35 FEE
NO SHOW - $35 FEE
Due to the overwhelming number of emails received each day, we cannot give exceptions to the late cancel/no show policies.
Thank you for your understanding and especially for your efforts to make a difference!