​CANCELLATION & NO-SHOW POLICY
With only 14 machines and many classes frequently waitlisted, it is important to understand our cancellation policy.

• All classes must be cancelled online through our website or app.
• Classes must be cancelled at least 12 hours before class.
• Cancelling less than 12 hours before class results in a $15 late-cancel fee.
• If you do not show up for your scheduled class, you will be charged a $30 no-show fee.
• There are no exceptions and no refunds for late cancellations or no-shows.
• Please be considerate of other clients. An empty Megaformer means someone else may have missed the opportunity to take class!

At CoreStrong, we believe community extends far beyond the walls of our studio. While our mission is to help our members become stronger and healthier, we’re equally committed to supporting the greater Treasure Valley community. That’s why each month, money collected from late-cancel and no-show fees is donated to local charities and nonprofit organizations making a meaningful impact right here in our community. We understand that life happens. Busy schedules, unexpected obligations, and last-minute emergencies can sometimes get in the way of your workout plans. While no one enjoys paying a penalty fee, we hope knowing those funds are helping support a worthy cause makes it a little easier.

ORGANIZATIONS WE SUPPORT:
Explore the local charities and nonprofits that have received support through our Late Cancel & No-Show Fee Donation Program.

• Rise Services Inc.
• Morgan Children's Fund
• Women's & Children's Alliance

HOW DOES THE WAITLIST WORK?

• Joining the waitlist works just like signing up for a class.
• Sign up for the waitlist through the website or app.
• Remove yourself from the waitlist if you can no longer attend.
• If a spot becomes available, you may automatically be added to class up to one hour before class.
• You will be notified by email if you are added to class. Do not rely solely on the app, as it may not update immediately.
• Once you are added to class, you are responsible for cancelling at least 12 hours before class to avoid a late-cancel fee.
• If you are added to class and do not attend, you will be charged the $30 no-show fee.
• If you do not want the responsibility of monitoring your email and potentially being added to class, please do not use the waitlist.
• If you prefer not to use the waitlist, check back a few hours before class. Spots frequently open up!

WHAT IF I'M RUNNING LATE?
Classes start right on time, and our doors are locked once class begins.
Late arrivals will not be permitted. Arriving late is disruptive to other clients and may compromise your ability to safely participate in the workout.
Please plan to arrive a few minutes before class so you are ready to begin on time.
If you are not present when class begins, you will be charged the $30 no-show fee.

CAN I TAKE MORE THAN ONE CLASS IN A DAY?
Yes! Many clients enjoy combining a Lagree class with a Climb 30 class.
Memberships cover one class per day. If you would like to add a Climb 30 class on the same day, you can purchase:

• A single Climb 30 class for $15, or
• A 10-class package for $135

Classes that you can pair with Climb 30 are Mega Strong, Essentials, Arms & Abs, and Strength & Stretch.

CAN I REQUEST A CLASS TIME THAT ISN'T OFFERED?
Absolutely! We always take our clients' needs into consideration.
If you'd like to request a new class time, email us at [email protected].

WHAT IS THE MINIMUM AGE REQUIREMENT?

• Minors ages 14–15 are welcome to attend the Essentials class with a parent or guardian.
• Clients ages 16–17 must have a New Client Waiver signed by a parent or guardian.

MY CREDITS ARE ABOUT TO EXPIRE. WHAT SHOULD I DO?
If you have unused credits that are about to expire, please contact the studio at [email protected] BEFORE your credits expire. We will be happy to extend your expiration date.
Once credits have expired, unfortunately, there is no way to bring them back.

MY MEMBERSHIP IS EXPIRED. HOW DO I RENEW?
Memberships expire after one year.
To renew, simply go to the Buy Now page, select the membership you want, and purchase a new membership.

I STILL HAVE QUESTIONS. WHO CAN I ASK?
We're happy to help!
Email is the fastest way to reach us:
[email protected]
And remember, don't be afraid to ask your instructor for help before or after class. We're here to help you feel comfortable, learn the movements, and get the most out of your CoreStrong experience.