Frequently asked questions

WHAT ABOUT COVID?

Keeping you safe is our utmost concern! Our Megaformers are each spaced at least 6 feet apart, and machines are thoroughly cleaned after class. Our HVAC filtration system has also been recently upgraded. At this time, all of our classes are mask optional.

HOW DO I SWITCH CLASSES THE SAME DAY WITHOUT A FEE?

1. Cancel your existing booking at least 12 hours before class time.
2. Book yourself into your preferred class
3. ​If your cancelation takes place in less than 12 hours, you will not be eligible for a refund.  No exceptions.

WHAT IS THE LATE CANCEL POLICY?

1. Classes must be cancelled at least 12 hours in advance
2. You will be charged $25 for canceling less than 12 hours ahead for clients with a membership or loss of a class credit if using a credit package.

HOW DOES THE WAITLIST WORK?

• Sign up just like you would for class.
• Remove yourself from the waitlist if you can no longer attend.
• You will automatically be added as a spot opens up.
• You will be notified by email if you have been added to class.
• When you are added to class, you are responsible for canceling at least 12 hours before class to avoid late cancel fees.
• Please do not use the waitlist if you do not want to be responsible for checking your emails.  You will be charged a no show fee if you do not show up.
• You may be added into class up to 1 hour before class time.  Be sure to check your email.  
• If you prefer to not use the waitlist, please make sure to check back a few hours before class, as many times, spots have opened up!

I'M NOT FEELING WELL - AM I STILL CHARGED A LATE FEE?

1. Cancel your class at least 12 hours before class time
2. ​No refunds will be issued if your class is not cancelled at least 12 hours before class time.

WHAT IF I DON'T SHOW UP?

1. If you do not show up for your scheduled class, you will be charged $35 for clients with a membership or loss of class credit if using a credit package.
2. There are no exceptions for a no show.

CAN I TAKE MORE THAN ONE CLASS IN A DAY?

No.  One class per day only!  No exceptions.

I'M RUNNING LATE, CAN I STILL TAKE CLASS?

If you are more than 5 minutes late to class, you will not be permitted to take class. 
You will be considered a “No Show” and incur a $35 charge.

bringing a guest for the first time

Your guest must arrive at least 10 minutes before class if they have never taken a Lagree Fitness class before.  Your guest will not be able to take class if they do not arrive 10 minutes early.

May I request a class time that isn't offered?

Absolutely! We always take our clients’ needs into consideration. If you’d like to see a new class time added, email us a request at​ info@corestrong.studio.

WHAT IS THE MINIMUM AGE REQUIREMENT?

Minors age 14 and 15 are welcome to attend the Foundations class with their parent or guardian. Clients 16-17 years of age will require a New Client Waiver to be signed by their parent or guardian. 

I'M INTIMIDATED! WHERE SHOULD I START AS A BEGINNER?

CoreStrong is a place for everyone from beginners to advanced athletes. We offer a non-intimidating, non-judgmental environment so you can learn how to work your body safely and effectively.
Our classes are graduated when it comes to difficulty. For beginners, we offer “Essentials” a Level 1 class.  Our classes are devoted to teaching the foundational moves that prepare you for Classic Mega Strong and specialty classes at CoreStrong.
CoreStrong is a community of people that are proud of each other and there to support you - always. Those worries that you'll hold someone back or look silly if you can't keep up are just mind noise.
Please inform your instructor if you are new, have any injuries or just need a little extra t.l.c. Our instructors are there to help you each step of the way as you learn and adapt to our workouts. Remember that you have to start somewhere - why not start with our expert trainers there to help you?
Honor your body. Compete with no one. Be proud of yourself.
Arrive 10 minutes prior to your first class start time to give the instructor time to review the Megaformer with you. Also visit "New to CoreStrong?" to learn more.

DO I NEED A PRIVATE SESSION FIRST?

It's up to you. We do not require private sessions before joining our group classes, but we are more than happy to spend some time with you so you feel comfortable and confident. Contact us by e-mail and we will set you up with one of our trainers for a private session. 

IS THIS DIFFERENT THAN A REGULAR PILATES STUDIO?

True. We are not a "pilates" studio. Our classes at CoreStrong include the amazing core-building and muscle lengthening principles of Pilates but with an added metabolism boosting and fat burning kick! Your Pilates knowledge will help you in all of our classes but you certainly won't need a Pilates background to enjoy the benefits of our classes.
The Lagree Method is a revolutionary method that utilizes slow-twitch, fat burning muscles to build long-lean muscles and fire up your metabolism.

​WHAT DO I NEED TO BRING?

Please bring a water bottle with you to class. We offer water filling stations for you to refill as you need but we do not sell plastic water bottles.
Grip socks are required. We sell them at the studio for your convenience.

​WHAT SHOULD I WEAR?

The most important thing is to be comfortable while you workout. With that said, clothing that is too baggy or lose will get tangled in our equipment and will be distracting to you. We also request no perfume or fragrances due to the allergies of some of our clients.

Help,  My credits are about to expire...

... and I haven't been able to use them. No worries! Please contact the studio at info@corestrong.studio BEFORE  your credits expire and we’ll be happy to extend your expiration date.  Once credits have expired, unfortunately, there is no way to bring them back.

Help,  My MEMBERSHIP IS EXPIRED...

... Memberships expire after one year.  To renew simply go to the "BUY NOW" page, select the Membership you want and purchase new.

I STILL HAVE QUESTIONS. WHO CAN I ASK?

We want to answer any questions you may have. Contacting us by e-mail is the fastest way to get to us, email: info@CoreStrong.Studio.