CORESTRONG STUDIO POLICIES

WHAT IS THE CANCELLATION POLICY

• All cancellations must be done online or on our app.  Please cancel as soon as you know you cannot make your class to allow someone else to have the chance to take that spot.
• A cancellation is required prior to 12 hours of the start of class.  It is considered a “late cancel” if less than 12 hours and will result in a $15 fee and loss of credit.  Fridays, Saturdays, Sundays and holidays have a 24 hour cancellation window.
• If cancelling less than 2 hours before class, the fee is increased to $35 and a loss of credit.
• ​A missed class is considered a “no-show” and will result in a $50 fee and a loss of credit.
• There are no exceptions and no refunds.

HOW THE WAITLIST WORKS

• Sign up just like you would for class.
• Remove yourself from the waitlist if you can no longer attend.
• You will automatically be added as a spot opens up.
• You will be notified by email if you have been added to class. DO NOT RELY ON YOUR APP AS IT MAY NOT HAVE BEEN UPDATED.
• When you are added to class, you are responsible for canceling at least 12 hours before class to avoid late cancel fees.
• Please do not use the waitlist if you do not want to be responsible for checking your emails.  You will be charged a no show fee if you do not show up.
• You may be added into class up to 1 hour before class time.  Be sure to check your email.  
• If you prefer to not use the waitlist, please make sure to check back a few hours before class, as many times, spots have opened up!

CAN I TAKE MORE THAN ONE CLASS IN A DAY?

I'm afraid not. Our goal at CoreStrong is to make sure that we give you the best and most challenging workout possible. We also have a commitment to keep you safe. no matter your athletic ability, muscle failure should be reached in each and every class. Once your muscles hit failure, your body converts to a much needed recovery mode. One class = Best Results!

I'M RUNNING LATE, CAN I STILL TAKE CLASS?

Classes start right on time and our doors are locked.  You will not be admitted.  It’s disruptive to clients when others arrive late.  Please plan to arrive at least a few minutes before class, so that you are ready for class to begin on time.  If you are not here on time, you will be charged a no show fee.  Thank you for your understanding and cooperation.

bringing a guest for the first time

Your guest must arrive 10 minutes early so that your instructor has a chance to review the Megaformer and what to expect as a 1st timer. We will need to reschedule your guest if they are not able to arrive early. And don't forget, grip socks are required.